Privacy Policy

Salaam Institute’s adoption of the Australian Privacy Principles (APPs) and the requirements of the Privacy Act 1988 (Cth) and the Privacy Amendment Act 2012 (‘the Act’) formalises our commitment to ethical conduct and practice in regard to privacy.

Salaam Institute seeks to observe the privacy safeguards laid down by the Act when collecting, storing, using and disclosing personal and sensitive information. We also give individuals access and correction rights in relation to their personal information in compliance with the Act.

If you are a subscriber of the Salaam Institute or a registrant of the events, please be assured that your personal information will only be used in the manner and for the purposes set out below.

Salaam Institute collects information from individuals who register for events and from people who make enquiries about our events and activities via letter, email, telephone or web.

We will collect your personal information, including name, email address, date of birth, occupation, and other contact information from you, which is deemed necessary to complete your registration and/or subscription. We will also collect your personal information, as provided by you if you make an enquiry about our offers and services.

We collect information about our subscribers and registrants when they complete event registration forms or sign up for mailing list subscription forms.

In some cases, we may collect your credit card information (e.g. your credit card number and expiration date, billing address, etc.), some of which may constitute Personal Data, to secure certain payments. In addition, if you use our third-party payment processing services, we will collect financial information from you (e.g. your bank account information) as necessary to facilitate payments.

We may also be provided with information about Salaam Institute subscribers and registrants from other related parties to the organisation.

In all cases, we endeavour to ensure that information collected is correct. If you are a Salaam Institute subscriber or a registrant of related events, you will receive transaction confirmations and correspondence.

We ask that you check this information and contact us immediately should you become aware that your details require updating or alteration.

We use the information collected about you for several purposes:

to identify you
to provide information to you and to ask you whether you are interested or satisfied with our offers and services
assist you with queries you may have
for market research and analysis
for promotion and marketing

You may opt-out of receiving any marketing or promotional material at any time, including us not to use or pass on your information for this purpose.

You should be aware that information may pass between the Salaam Institute group of companies for any of the purposes set out above, including but not limited to:

Salaam Wealth Funds Management (Aust) Limited “Salaam Wealth”
Salaam Foundation Trust “Salaam Foundation”

Also, for the purposes set our above, information about you may also be passed to:

Third parties which provide services in respect of the Salaam Institute, including:
- Ticketing and/or payment platforms
- Catering organisations and venues
- Mail houses and mail distributors
The community of the Salaam Institute group of companies and their affiliated bodies and entities

We ensure our third-party service providers are subject to the provisions of the Privacy Act. Under our contracts with them, they have a contractual obligation to abide by privacy laws and to protect your information.

We will not pass on your personal information to unrelated or unaffiliated parties for their marketing purposes. We would seek your informed consent in the event this policy changes.

We ensure that any information we collect, use or pass on is up-to-date and accurate. We request that you contact us in the event your details change.

It is not appropriate for information about you to be de-identified or destroyed. Salaam Institute take precautions to prevent the misuse, loss and unauthorised access or modification or disclosure of your information.

These include the use of verification data before information about your registration is provided over the telephone or via the internet, restricted access to files, security checks on computer data, securing of data held on company networks, and a contractual requirement for service providers to use appropriate mechanisms to protect personal information.

Information management is subject to an in-house compliance system with defined standards and monitoring.

Please note that we cannot guarantee the privacy of your information if you choose to correspond with us via email.

This policy is available to any person who requests it. In addition, we would like to encourage you to contact our Privacy Officer if you have any individual concerns relating to the collection, use or security of information about you.

Please contact us immediately should you become aware that any information we have about you is incorrect. In the event we dispute a correction you wish to make, we shall place your disputed information on the file, together with the unaltered statement of information, until such time as the matter can be resolved.

Unless there are exceptional circumstances around your files, we will provide you with copies of our current records about you. If you wish to see your information, we ask that you make a request in writing and allow us seven working days to forward it to you.

Circumstances in which access to your records might be denied or restricted could be as follows. Please note that this list is not intended to be exhaustive:

providing access would have an unreasonable impact on the privacy of another individual;
the information relates to existing or anticipated legal proceedings between you, us or any related party and would not be available by process of discovery in those proceedings;
providing access would prejudice negotiations we have with you;
providing access would be unlawful or likely to prejudice an investigation into unlawful activity;
the request is frivolous or vexatious.

You may contact us and seek to obtain any general information or assistance you wish without identifying yourself.

However, for security reasons, you will not be able to obtain information about your transactions without identifying yourself first.

The use or disclosure of personal information for direct marketing purposes, except in specified circumstances, is prohibited. Subject to the operation of other direct marketing legislation, such as the Spam Act 2003.

The Salaam Institute website uses cookies, tracking pixels and related technologies to better serve our website visitors. Cookies are small data files that serve automatic text, image, video, or interactive media advertisements by third-party publishers. These are targeted to site content and audience.

Salaam Institute use publishers whose cookies may be stored on your device. Our site uses cookies from Salaam Institute or third parties for various purposes, including operating and personalising the website. Cookies may also track how you use the site for targeted advertising on other websites.

The information collected and logged on our behalf through this technology is not information from which you can be personally identified.

You may not be able to access some parts of our website if you disable the cookie acceptance in your browser, particularly the secure parts of the website. We, therefore, recommend you enable cookie acceptance to benefit from all the services on the website.

You can opt-out of receiving targeted advertising by visiting an online service such as Google Ads Preference Manager, the Digital Advertising Alliance (DAA) opt-out site aboutads.info, or the Network Advertising Initiative (NAI) opt-out site at networkadvertising.org, or for those in Europe, the European Digital Advertising Alliance (EDAA) opt-out site at youronlinechoices.eu.

The Salaam Institute website has links to external third-party websites that may benefit the user.

External websites should contain their own privacy statements, and we recommend that you review them when using their websites.

Please note, however, that this policy does not cover third-party websites, and these sites are not subject to Salaam Institute’s privacy standards and procedures unless otherwise specified.

Salaam Institute may store your information in the cloud or other networked or electronic storage. The information we back up on our clients is held on computing storage contained in the USA and Singapore.

We take all reasonable steps to ensure overseas recipients do not breach the Australian Privacy Principles. They are obliged to protect the privacy and security of your personal information and hold it only for the purpose for which it has been agreed.

Sensitive information is information about you or an opinion about your racial or ethnic origin, political opinions, membership of a political association, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association, membership of a trade union or criminal record. Information in respect of your health is also sensitive information.

Generally, we would not collect sensitive information about attendees. However, attendees of Salaam Institute events may be required to provide their accessibility and dietary requirements for the facilitation and logistical planning of the event.

We require your consent to have this information, and we will request you provide this in writing at the time it is required.

You can gain access to your personal information. In some cases, we may be able to deal with your request over the telephone.

For more complex requirements, we will need you to send your request in writing. Please get in touch with us via our contact form.

If we have breached our obligations in keeping your information, or you are uncomfortable about any of our information management practices that have come to your attention, please do not hesitate to contact our Privacy Officer.

We expect our conduct to deliver standards and performance of the highest order and welcome your comments.

Or by writing to:

The Privacy Officer
Salaam Institute
Grosvenor Place
L32, 225 George Street
The Rocks, NSW 2000.

We reserve the right to modify this Privacy Policy by our current privacy practices.

These updates will be updated on our website. You may request a copy of this Privacy Policy free of charge. However, we reserve the right to reject your request for access in particular circumstances.

Salaam has adopted a privacy policy which is based on the requirements of the Privacy Act and the Australian Privacy Principles developed under the Act.

It includes the following entities under Salaam:

Salaam Wealth Funds Management (Aust) Pty Ltd (known as Salaam Wealth)
Salaam Finance Pty Ltd (known as Salaam Finance)
Salaam Foundation Pty Ltd (known as Salaam Foundation)
Salaam Foundation Fund Pty Ltd as trustee of the Salaam Foundation (known as Salaam Foundation)
Salaam Institute Limited (known as Salaam Institute)
Salaam Services Pty Ltd (known as Salaam Living)

Salaam does not and will not retain privacy information on its website.

For all superannuation matters, please note that Total Risk Management Pty ltd (TRM) (ABN 62 008 644 353), AFSL 238790 is the trustee of the Russell Investments Master Trust. Salaam Superannuation is the Shariah compliant Division of the Russell Investments Master Trust. Salaam is responsible for certain marketing and outbound calls to Salaam superannuation members. TRM has its own Privacy Policy, and therefore this privacy policy will not cover Salaam Superannuation.

Information you provide to Salaam

Other than through the website, Salaam only collects personal information as necessary to provide a service to our customers. Salaam will use personal information to:

Administer and manage matters for the financial product related to you;
Update customers during the life they are with Salaam as may be required from time to time; and
Facilitate Salaam’s legal and compliance operations.

Your information is only made available to those Salaam staff members or appointed third parties who require the information in order to manage and service you, as a customer of Salaam. Salaam may share your data across any of Salaam Group’s products and services. This could include for example for the purposes of cross promotion of our various products and services. Salaam may contact you from time to time to provide you information about other Salaam Group’s products and services which may be of interest to you.

Personal information collected through any means of communication, application or via our website for any Salaam product may also be used by Salam to develop an understanding of the products customers may be interested in obtaining from Salaam.

Salaam may disclose personal information (as necessary):

on a confidential basis to any other third party service providers which provide administrative or other services for the purposes of Salaam business;
where the law requires us to do so; and
if customers consent to provision of the information to a third party (eg. their financial advisor or accountant).

Overseas disclosure

Salaam does not disclose personal information to overseas recipients.

Direct marketing

Salaam may use and disclose your personal information in order to inform you of products and services that may be of interest to you. In the event you do not wish to receive such communications, you can opt out by contacting Salaam on 1300 926 626.

Security of your personal information

Salaam regards the security of personal information as very important and takes steps reasonable in the circumstances to ensure the personal information it holds is protected from misuse, interference and loss and from unauthorised access, modification or disclosure.

Salaam holds personal information in both hard copy and electronic forms in secure databases on secure premises, accessible only by authorised personnel. Salaam has a number of physical and electronic protection measures in place including:

confidentiality statements on all outgoing correspondence including email; and
security measures for systems of access including encryption, firewalls, site monitoring and intrusion detection; providing a discreet environment for confidential discussions; and only allowing access to personal information where the individual seeking access has satisfied Salaam’s identification requirements

However, Salaam cannot guarantee the security of personal information provided to it by way of email nor can it guarantee the safe delivery of personal information via ordinary post. The security arrangements are reviewed and tested from time to time.

Salaam will destroy or de-identify personal information in circumstances where it is no longer required, unless otherwise required or authorised by law to retain the information.

Customers may access their personal information held by Salaam

Salaam takes steps reasonable in the circumstances to ensure personal information it holds is accurate, up-to-date, complete, relevant and not misleading. Under the Privacy Act, you have a right to access and seek correction of your personal information that Salaam collects and holds. If at any time you would like to access or correct the personal information Salaam holds about you, or you would like more information on the Salaam’s approach to privacy, please contact Salaam’s Privacy Officer on the details set out below. Salaam will grant access to the extent required or authorised by the Privacy Act or other law and take steps reasonable in the circumstances to correct personal information where necessary and appropriate. To obtain access to your personal information:

you will have to provide proof of identity. This is necessary to ensure that personal information is provided only to the correct individuals and that the privacy of others is protected; and
Salaam requests that you be reasonably specific about the information you require.

Complaint handling processes

Please direct all privacy complaints to Salaam’s Privacy Officer. At all times, privacy complaints:

will be treated seriously;
will be dealt with promptly;
will be dealt with in a confidential manner; and
will not affect your existing obligations or affect the commercial arrangements between you and Salaam.

Salaam’s Privacy Officer will commence an investigation into your complaint. You will be informed of the outcome of your complaint following completion of the investigation. In the event that you are dissatisfied with the outcome of your complaint, you may refer the complaint to the Federal Office of the Australian Information Commissioner.

If you have any questions in relation to privacy or our management of personal information, please call 1300 926 626